Privacy Policy

Privacy and cookie statement Moliva

24 September 2021

Privacy-sensitive data or personal data are processed through our web store. Moliva considers careful handling of personal data to be of great importance. Personal data are therefore carefully processed and protected by us.

In our processing, we adhere to the requirements of privacy legislation. This means, among other things, that we:

  • clearly specify our purposes before we process personal data, through this privacy statement;
  • Limit our collection of personal data to only those personal data necessary for legitimate purposes;
  • first ask you for your explicit consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
  • Respect your right to access, correct or delete your personal data at your request.

Moliva is controlling the data. In this privacy statement we explain what personal data we collect and use and for what purpose at the web store moliva.nl. We recommend that you read it carefully.

Order processing 

When you place an order with us, we use your personal data to handle it properly. We may give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company.

For this purpose, we use your e-mail address, billing address and name and address information. We need these because of the contract we have with you. We keep this information for one year after your order is completed. We keep certain customer data longer in connection with the legal tax retention obligation.

Providing to third parties 

We cooperate with certain companies who may receive your personal data mentioned above from us. This only happens if it is necessary for proper processing.

Your account 

Bij bepaalde onderdelen van onze webwinkel moet u zich eerst registreren. U moet dan informatie over uzelf opgeven en een gebruikersnaam kiezen. Daarmee maken wij een account, waarop u kunt inloggen met die gebruikersnaam en een zelfgekozen wachtwoord.

For this purpose we use your e-mail address, name and address and billing address. We need these because of the contract we have with you. 

We store this information so that you do not have to fill it in again and again and so that we can contact you as part of the performance of the agreement. You can update information through your account whenever you want.

Providing to third parties 

We cooperate with certain companies who may receive your personal data mentioned above from us. This only happens if it is necessary for proper processing.

Contact form and Newsletter 

We offer through our webshop the possibility to ask questions using a contact form, where you are asked to fill in various data to handle your question. You choose which data you provide. We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link by which you can unsubscribe. Your email address will only be added to the list of subscribers with your explicit permission.

Providing to third parties 

We cooperate with certain companies who may receive your personal data mentioned above from us. This only happens if it is necessary for proper processing.

Cookies

Cookies are used on our webshop. Cookies are also placed by third parties that we have engaged. When you visit our web store for the first time, a message will be shown explaining why we use cookies. Your continued use of our webstore will be interpreted as consent to this use of cookies.
You are free to disable cookies through your browser. Please note, however, that it is possible that our website will no longer work optimally.
We have made agreements with third parties who place cookies about the use of the cookies and applications. Nevertheless, we do not have full control over what the providers of these applications themselves do with the cookies when they read them out. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these may change regularly).

Google Analytics

We use Google Analytics to track how visitors use our webstore. We have concluded a processing agreement with Google in order to make agreements on how to handle our data. Furthermore, we have not allowed Google to use the obtained Analytics information for other Google services, finally, all IP addresses are anonymized.

Advertising

In addition to the information on our website, we can also update you on our new products and services:

  • per e-mail

You may object to this advertising at any time. Every e-mail contains an unsubscribe link. Through your account, you can also communicate this.

Reviews

We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur you are required to provide your name, place of residence and email address. WebwinkelKeur shares this information with us so we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review we share your name and email address with WebwinkelKeur. They use this information only for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to use third parties for the provision of services. We have given WebwinkelKeur permission to do so. All the above mentioned safeguards concerning the protection of your personal data are also applicable to the parts of the service for which WebwinkelKeur uses third parties.

Third party websites

This privacy statement does not apply to third party websites that are connected to our web store through links. Although we select and monitor these relationships with care, we are not responsible for the processing of your data through these websites. We recommend that you read the privacy statement of these websites before using them.

Storage periods

The personal data described above will be kept for as long as necessary to process your orders, including warranty. After that, we will keep your data for a maximum of one year for the described statistical purposes. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the tax retention obligation of seven years for payment data).

Security

We take careful security measures to limit misuse of and unauthorized access to personal data. These measures are part of our processes and are reviewed periodically.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Accessing, modifying and deleting your data 

If you have any questions or would like to know what personal data we hold about you, please feel free to contact us. See the contact details below.

You have the following rights:

  • get an explanation of what personal data we have and what we do with it
  • access to the exact personal data we hold
  • having errors corrected
  • to have outdated personal data removed
  • withdrawal of consent
  • object to a particular use

Please make sure that you always clearly state who you are, so that we can be sure that we are not modifying or deleting data from the wrong person.

Personal Data Authority

Of course we are happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to lodge a complaint with the Personal Data Authority against these processes of personal data. You can contact the Personal Data Authority for this purpose.

Contact details 

Moliva

Westerdok 88

1013 BH, Amsterdam

info@moliva.nl