{"id":88,"date":"2021-09-20T01:44:33","date_gmt":"2021-09-20T01:44:33","guid":{"rendered":"https:\/\/moliva.nl\/?page_id=88"},"modified":"2021-11-05T10:41:55","modified_gmt":"2021-11-05T10:41:55","slug":"algemene-voorwaarden","status":"publish","type":"page","link":"https:\/\/moliva.nl\/en\/algemene-voorwaarden\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"88\" class=\"elementor elementor-88\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2771275 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2771275\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ee2b8bf\" data-id=\"ee2b8bf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ffa740e elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"ffa740e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d30a95 elementor-widget elementor-widget-heading\" data-id=\"6d30a95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General terms and conditions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-efae307 elementor-widget elementor-widget-text-editor\" data-id=\"efae307\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"p-pdf_iframe__page\" aria-label=\"Page 1\" data-page-number=\"1\"><div class=\"textLayer\"><p><b>General terms and conditions\u00a0<\/b><\/p><br \/><p><b>Table of Contents:<\/b><\/p><p><span style=\"font-weight: 400;\">Article 1 - Definitions<\/span><\/p><p><span style=\"font-weight: 400;\">Articele 2 - Identity of the entrepreneur<\/span><\/p><p><span style=\"font-weight: 400;\">Article 3 - Applicability<\/span><\/p><p><span style=\"font-weight: 400;\">Article 4 - The offer<\/span><\/p><p><span style=\"font-weight: 400;\">Article 5 - The agreement<\/span><\/p><p><span style=\"font-weight: 400;\">Article 6 - Right of withdrawal<\/span><\/p><p><span style=\"font-weight: 400;\">Article 7 - Costs in case of withdrawal<\/span><\/p><p><span style=\"font-weight: 400;\">Article 8 - Exclusion of the right of withdrawal<\/span><\/p><p><span style=\"font-weight: 400;\">Article 9 - The price<\/span><\/p><p><span style=\"font-weight: 400;\">Article 10 - Compliance and Warranty<\/span><\/p><p><span style=\"font-weight: 400;\">Article 11 - Delivery and implementation<\/span><\/p><p><span style=\"font-weight: 400;\">Article 12 \u2013 Extended duration transactions: duration, termination and prolongation<\/span><\/p><p><span style=\"font-weight: 400;\">Article 13 - Payment<\/span><\/p><p><span style=\"font-weight: 400;\">Article 14 - Complaints procedure<\/span><\/p><p><span style=\"font-weight: 400;\">Article 15 - Disputes<\/span><\/p><p><span style=\"font-weight: 400;\">Article 16 - Additional or different provisions<\/span><\/p><br \/><p><b>Article 1 - Definitions<\/b><\/p><br \/><p><span style=\"font-weight: 400;\">The following definitions apply in these terms and conditions<\/span><\/p><br \/><ul><li aria-level=\"1\"><b>Withdrawal period<\/b><span style=\"font-weight: 400;\">: the period within which the consumer can make use of his right of withdrawal;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Consumer<\/b><span style=\"font-weight: 400;\">: the natural person whose action is not within the course of a profession or business and who enters into an distance contract with the trader;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Day<\/b><span style=\"font-weight: 400;\">: calendar day;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Extended duration transactions<\/b><span style=\"font-weight: 400;\">: a distance contract that relates to a series of products and\/or services, whereby the obligation to supply and\/or purchase is spread over a period of time;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Durable medium<\/b><span style=\"font-weight: 400;\">: every means that enables the consumer or trader to store information that is addressed to him in person in a way that facilitates future consultation and unaltered reproduction of the stored information;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Right of withdrawal<\/b><span style=\"font-weight: 400;\">: the possibility for the consumer to waive the distance contract within the withdrawal period;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Model withdrawal form<\/b><span style=\"font-weight: 400;\">: the model form for withdrawal that the trader makes available that a consumer can fill in when he wants to make use of his right of withdrawal.\u00a0<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Entrepreneur<\/b><span style=\"font-weight: 400;\">: the natural or legal person who offers products and\/or services to consumers from a distance;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Distance contract<\/b><span style=\"font-weight: 400;\">: a contract whereby sole use is made of one or more techniques for distance communication within the framework of a system organized by the trader for the distance sale of products and\/or services, up to and including the moment that the contract is concluded;<\/span><\/li><\/ul><ul><li aria-level=\"1\"><b>Technique for distance communication<\/b><span style=\"font-weight: 400;\">: means that can be used for concluding an contract, without the consumer and trader being in the same place at the same time;<\/span><\/li><\/ul><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>General terms and conditions<\/b><span style=\"font-weight: 400;\">: the present General Terms and Conditions of the Entrepreneur.<\/span><\/li><\/ol><br \/><p><b>Articele 2 - Identity of the entrepreneur<\/b><\/p><p><span style=\"font-weight: 400;\">Name entrepreneur: Moliva<\/span><\/p><p><span style=\"font-weight: 400;\">Address: Westerdok 88, 1013 BH, Amsterdam, The Netherlands<\/span><\/p><p><span style=\"font-weight: 400;\">Phone number: +31(6)16271654 on work days between 09:00-17:00<\/span><\/p><p><span style=\"font-weight: 400;\">E-mail address: info@moliva.nl<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">Dutch Chamber of Commerce number: 81806116<\/span><\/p><p><span style=\"font-weight: 400;\">VAT number: NL003607095B81<\/span><\/p><br \/><p><b>Article 3 - Applicability\u00a0<\/b><\/p><ol><li style=\"list-style-type: none;\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">These general terms and conditions apply to every offer made by an trader and to every distance contract that is realised between an trader and a consumer.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prior to the conclusion of a distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, that the general terms and conditions are available for inspection at the trader\u2019s premises and that they will be sent free of charge to the consumer, as quickly as possible, at the consumer\u2019s request.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the distance contract is concluded electronically, then, contrary to the previous paragraph, and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, then before concluding the distance contract, the trader will indicate where the general terms and conditions can be inspected electronically and that at his request they will be sent to the consumer free of charge, either electronically or in some other way.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to him in the event of incompatible general terms and conditions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If one or more provisions in these general conditions at any time are invalid or annulled in whole or in part, the remainder of the agreement and these conditions will remain in force and the provision in question will be replaced without delay in mutual consultation by a provision that approaches the meaning of the original provision as closely as possible.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Situations not covered by these general terms and conditions must be assessed 'in the line of' of these general terms and conditions.<\/span><\/li><\/ol><\/li><\/ol><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">Uncertainties about the interpretation or content of one or more provisions of our terms and conditions, should be interpreted 'in the line of' of these terms and conditions.<\/span><\/li><\/ul><br \/><p><b>Article 4 - The offer<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The offer contains a complete and accurate description of the products and\/or services being offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products and\/or services being offered. The trader is not bound by obvious errors or mistakes in the offer.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All images, specifications data in the offer are indicative and can not be a reason for compensation or dissolution of the agreement.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Images of products are a true representation of the products offered. Entrepreneur cannot guarantee that the colors shown will exactly match the real colors of the products.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Each offer contains such information that it is clear to the consumer what rights and obligations are attached to accepting the offer.<\/span><\/li><\/ol><br \/><p><b>Article 5 - The agreement<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The agreement comes into effect, subject to the provisions of paragraph 4, at the time of acceptance by the consumer of the offer and the fulfilment of the conditions set therein.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the entrepreneur<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and he will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The trader may obtain information \u2013 within statutory frameworks \u2013 about the consumer\u2019s ability to fulfill his payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then he has a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The entrepreneur will include with the product or service to the consumer the following information, in writing or in such a way that the consumer can be stored in an accessible manner on a durable medium:<\/span><\/li><\/ol><ol><li><span style=\"font-weight: 400;\"> The visiting address of the establishment of the entrepreneur where the consumer can go with complaints;<\/span><\/li><li><span style=\"font-weight: 400;\"> the conditions under which the consumer can make use of the right of withdrawal and the method for so doing, or a clear statement relating to the exclusion of the right of withdrawal;<\/span><\/li><li><span style=\"font-weight: 400;\"> information on guarantees and existing after-sales service;<\/span><\/li><li><span style=\"font-weight: 400;\"> the data included in article 4, paragraph 3 of these conditions, unless the entrepreneur has already provided the consumer with these prior to concluding the contract;<\/span><\/li><li><span style=\"font-weight: 400;\"> the requirements for terminating the contract, if the duration of the contract exceeds one year or is indefinite.<\/span><\/li><\/ol><ol><li style=\"list-style-type: none;\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case of a extended duration contract, the stipulation in the previous paragraph applies only to the first delivery.<\/span><\/li><\/ol><\/li><\/ol><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.\u00a0<\/span><\/li><\/ul><br \/><p><b>Article 6 - Right of withdrawal<\/b><\/p><p><i><span style=\"font-weight: 400;\">For products:<\/span><\/i><\/p><ol><li style=\"list-style-type: none;\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during fourteen days. This period commences on the day after the product was received by the consumer or a representative previous designated by the consumer and announced to the trader.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During the cooling-off period the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to judge whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, according to the entrepreneur provided reasonable and clear instructions.<\/span><\/li><\/ol><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">When the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days after receipt of the product. The consumer must make this known by means of the model form or by means of another means of communication such as e-mail. After the consumer has made known to use his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of a proof of posting.<\/span><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If, at the end of the periods specified in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.\u00a0<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">For services:<\/span><\/i><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case of delivery of services, the consumer has the opportunity to dissolve the contract without giving reasons for at least 14 days, starting on the day of entering into the agreement.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To make use of his right of withdrawal, the consumer will focus on the reasonable and clear instructions provided by the entrepreneur in the offer and \/ or at the latest at delivery.<\/span><\/li><\/ol><br \/><p><b>Article 7 - Costs in case of withdrawal\u00a0<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the consumer exercises his right of withdrawal, he shall bear no more than the cost of return shipment.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but at the latest within 14 days after the withdrawal. This is subject to the condition that the product has already been received back by the merchant or conclusive proof of complete return can be provided.<\/span> <span style=\"font-weight: 400;\">Terugbetaling zal geschieden via dezelfde betaalmethode die door de consument is gebruikt tenzij de consument nadrukkelijk toestemming geeft voor een andere betaalmethode.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in the value of the product.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer cannot be held liable for a reduction in the value of the product if the entrepreneur has not provided all the legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.<\/span><\/li><\/ol><br \/><p><b>Article 8 - Exclusion of the right of withdrawal<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The trader can preclude the consumer from having a right of withdrawal as far is provided for in paragraph 2 and 3 of this article. The preclusion of the right of withdrawal is only valid if the trader clearly stated this fact when making the offer, or at least in good time prior to conclusion of the contract.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exclusion of the right of withdrawal is possible only for products:\u00a0<\/span><\/li><\/ol><ol><li><span style=\"font-weight: 400;\"> that have been created by the entrepreneur in accordance with the consumer\u2019s specifications;<\/span><\/li><li><span style=\"font-weight: 400;\"> that are clearly of a personal nature;<\/span><\/li><li><span style=\"font-weight: 400;\"> that cannot be returned due to their nature;<\/span><\/li><li><span style=\"font-weight: 400;\"> that rapidly decay or become obsolete;<\/span><\/li><li><span style=\"font-weight: 400;\"> the price of which is subject to fluctuations on the financial market over which the trader has no influence;<\/span><\/li><li><span style=\"font-weight: 400;\"> for individual newspapers and magazines;<\/span><\/li><li><span style=\"font-weight: 400;\"> for audio- and video-recordings and computer software, whereby the consumer has broken the seal.<\/span><\/li><li><span style=\"font-weight: 400;\"> For hygienic products where the consumer has broken the seal.<\/span><\/li><\/ol><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exclusion of the right of withdrawal is possible only for services:<\/span><\/li><\/ol><ol><li><span style=\"font-weight: 400;\"> relating to accommodation, transport, restaurant business or leisure activities to be carried out on a given date or during a given period;<\/span><\/li><li><span style=\"font-weight: 400;\"> the supply of which commenced, with the explicit consent of the consumer, before the withdrawal period had lapsed;<\/span><\/li><li><span style=\"font-weight: 400;\"> relating to bets and lotteries.<\/span><\/li><\/ol><br \/><p><b>Article 9 - The price<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">During the period of validity indicated in the offer, the prices of the products and\/or services being offered will not be increased, except for price changes in VAT-tariffs.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. The offer must refer to this link with fluctuations and the fact that any prices mentioned are recommended prices.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Price increases more than 3 months after the contract was concluded are only permitted if the entrepreneur stipulated as much and:\u00a0<\/span><\/li><\/ol><ol><li><span style=\"font-weight: 400;\"> they are the result of statutory regulations or stipulations; or<\/span><\/li><li><span style=\"font-weight: 400;\"> the consumer is authorized to terminate the contract on the day on which the price increase takes effect.<\/span><\/li><\/ol><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prices stated in offers of products or services include VAT.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of misprints and typesetting errors. In case of misprints, the entrepreneur is not obliged to deliver the product at the incorrect price.\u00a0<\/span><\/li><\/ol><br \/><p><b>Article 10 - Compliance and Warranty<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The entrepreneur guarantees that the products and\/or services fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and\/or serviceability and the statutory stipulations and\/or government regulations that existed on the date that the contract was concluded. If agreed the trader also guarantees that the product is suited for other than normal designation.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A guarantee arrangement offered by the trader, manufacturer or importer does not affect the legal rights and claims that a consumer, as a result of the contract, can enforce against the entrepreneur.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any defects or wrongly delivered products should be reported to the entrepreneur in writing within 2 months after delivery. Return of the products must take place in the original packaging and in new condition.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The warranty period of the entrepreneur corresponds to the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The warranty does not apply if:<\/span><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer has repaired and\/or modified the delivered products himself or has had them repaired and\/or modified by third parties;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The delivered products have been exposed to abnormal conditions or are otherwise carelessly handled or contrary to the instructions of the entrepreneur and \/ or on the packaging;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The inadequacy is wholly or partly the result of regulations which the government has laid down or will lay down with regard to the nature or quality of the materials used.\u00a0<\/span><\/li><\/ul><br \/><p><b>Article 11 - Delivery and implementation<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The entrepreneur will take the utmost care in receiving and carrying out orders for products and in assessing applications for the provision of services.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The place of delivery is the address that the consumer has made known to the entrepreneur<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Taking into consideration that which is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a longer period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">All delivery periods are indicative. The consumer cannot derive any rights from any deadlines mentioned. Exceeding a term does not entitle the consumer to compensation.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case of dissolution in accordance with paragraph 3 of this article, the entrepreneur will refund the amount paid by the consumer as soon as possible, but at the latest within 14 days after dissolution.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Should delivery of a product that has been ordered prove impossible, the entrepreneur will attempt to provide a replacement article. The fact that a replacement article is being supplied will be stated clearly and intelligibly, at the latest upon delivery. The right of withdrawal cannot be precluded in the case of replacement articles. The costs of return shipments will be charged to the entrepreneur<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The risk of damage and\/or loss of products rests upon the trader up to the moment of delivery to the consumer or a  representative previous designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.<\/span><\/li><\/ol><br \/><p><b>Article 12 \u2013 Extended duration transactions: duration, termination and prolongation<\/b><\/p><p><i><span style=\"font-weight: 400;\">Termination<\/span><\/i><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer has a right at all times to terminate an open-ended contract that was concluded for the regular supply of products (including electricity) or services, subject to the agreed termination rules and a period of notice that does not exceed one month.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer has a right at all times to terminate a fixed-term contract that was concluded for the regular supply of products (including electricity) or services at the end of the fixed-term, subject to the agreed termination rules and a period of notice that does not exceed one month.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">With respect to contracts as described in the first two paragraphs, the consumer can:<\/span><\/li><\/ol><ul><li style=\"list-style-type: none;\"><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">terminate them at all times and not be limited to termination at a specific time or during a specific period;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">terminate them in the same way as that in which they were concluded;<\/span><\/li><\/ul><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">always terminate them subject to the same period of notice as that stipulated for the entrepreneur<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Prolongation<\/span><\/i><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A fixed-term contract that was concluded for the regular supply of products (including electricity) or services may not be automatically prolonged or renewed for a fixed period of time.<\/span><\/li><\/ol><ol><li style=\"list-style-type: none;\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In departure from that which is stated in the previous paragraph, a fixed-term contract that has been concluded for the regular supply of daily or weekly newspapers or magazines may be automatically prolonged for a fixed term that does not exceed three months, if the consumer is at liberty to terminate this prolonged contract towards the end of the prolongation, with a period of notice that does not exceed one month.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A fixed-term contract that has been concluded for the regular supply of products or services may only be automatically prolonged for an indefinite period of time if the consumer has at all times the right to terminate, with a period of notice that does not exceed one month and, in the case of a contract to supply daily or weekly newspapers or magazines regularly but less than once per month, a period that does not exceed three months.<\/span><\/li><\/ol><\/li><\/ol><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A fixed term contract for the regular supply, by way of introduction, of daily or weekly newspapers and magazines (trial subscriptions or introductory subscriptions) will not be automatically prolonged and will automatically terminate at the end of the trial period or introductory period.<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">Duration<\/span><\/i><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the fixed-term of a contract exceeds one year, then after one year the consumer has at all times a right to terminate, with a period of notice that does not exceed one month, unless reasonableness and fairness dictate that premature termination of the contract would be unacceptable.<\/span><\/li><\/ol><br \/><p><b>Article 13 - Payment<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">As far as no other date has been agreed, sums payable by the consumer should be paid within 7 working days after the start of the reflection period as referred to in article 6, paragraph 1. In case of an agreement for the provision of a service, this period shall start after the consumer has received the confirmation of the agreement.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the event of non-payment on the part of the consumer, the entrepreneur has the right, subject to statutory limitations, to charge the consumer reasonable costs about which the consumer was informed in advance.<\/span><\/li><\/ol><br \/><p><b>Article 14 - Complaints procedure<\/b><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Complaints about the implementation of the agreement must be submitted to the entrepreneur within 2 months fully and clearly described, after the consumer has found the defects.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A reply to complaints submitted to the entrepreneur will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the entrepreneur will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the complaint cannot be solved in joint consultation, then it becomes a dispute that is subject to the disputes settlement scheme.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In case of complaints, a consumer should first of all turn to the entrepreneur. Also <\/span><span style=\"font-weight: 400;\">it is possible to file complaints via the European ODR platform (<\/span><a href=\"http:\/\/ec.europa.eu\/odr\"><span style=\"font-weight: 400;\">http:\/\/ec.europa.eu\/odr<\/span><\/a><span style=\"font-weight: 400;\">).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its option, either replace or repair the delivered products free of charge.<\/span><\/li><\/ol><br \/><p><b>Article 15 - Disputes<\/b><\/p><ol><li style=\"list-style-type: none;\"><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contracts entered into between an trader and a consumer and which are subject to these general terms and conditions are subject only to Dutch law. Also if the consumer resides abroad.<\/span><\/li><\/ol><\/li><\/ol><ul><li aria-level=\"1\"><span style=\"font-weight: 400;\">The Vienna Sales Convention does not apply.<\/span><\/li><\/ul><br \/><p><b>Article 16 - Additional or different provisions<\/b><\/p><p><span style=\"font-weight: 400;\">Additional stipulations or stipulations that differ from these general terms and conditions, may not be detrimental to the consumer and should be recorded in writing, or in such a way that consumers can store them in a readily accessible manner on a durable medium.<\/span><\/p><br \/><br \/><br \/><br \/><p><b>Model form for withdrawal\u00a0<\/b><\/p><p><span style=\"font-weight: 400;\">(complete and return this form only if you wish to revoke the agreement)\u00a0<\/span><\/p><br \/><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To <\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Moliva<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Westerdok 88<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">1013 BH Amsterdam<\/span><span style=\"font-weight: 400;\"><br \/><\/span><a href=\"mailto:info@moliva.nl\"><span style=\"font-weight: 400;\">info@moliva.nl<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/a><span style=\"font-weight: 400;\">06-<\/span> <span style=\"font-weight: 400;\">16271654\u00a0<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\">\u00a0<\/li><\/ul><p><span style=\"font-weight: 400;\">- I\/We (*) hereby inform\/share (*) with you that I\/we (*) am revoking\/revoking (*) our agreement regarding the sale of the following goods\/provision of the following service (*):<\/span><\/p><br \/><br \/><p><span style=\"font-weight: 400;\">- Ordered on (DD-MM-YYYY) :<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">\u2014 Bestelnummer :<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">\u2014\u00a0 Ontvangen op (DD-MM-YYYY):<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">- Name(s) of Consumer(s)\u00a0<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">- Consumer Address(es) :<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">- IBAN Account Number:<\/span><\/p><br \/><p><span style=\"font-weight: 400;\">- Signature of consumer(s) (only if this form is submitted on paper)\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">- Date(DD-MM-YYY):<\/span><\/p><p><i><span style=\"font-weight: 400;\">(*) Delete what does not apply.<\/span><\/i><\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Algemene voorwaarden Algemene Voorwaarden\u00a0 Inhoudsopgave: Artikel \u00a0 1 &#8211; Definities Artikel \u00a0 2 &#8211; Identiteit van de ondernemer Artikel \u00a0 3 &#8211; Toepasselijkheid Artikel \u00a0 4 &#8211; Het aanbod Artikel \u00a0 5 &#8211; De overeenkomst Artikel \u00a0 6 &#8211; Herroepingsrecht Artikel \u00a0 7 &#8211; Kosten in geval van herroeping Artikel \u00a0 8 &#8211; Uitsluiting herroepingsrecht [&hellip;]<\/p>\n","protected":false},"author":34,"featured_media":0,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-88","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Algemene voorwaarden - Moliva<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/moliva.nl\/en\/algemene-voorwaarden\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Algemene voorwaarden - Moliva\" \/>\n<meta property=\"og:description\" content=\"Algemene voorwaarden Algemene Voorwaarden\u00a0 Inhoudsopgave: Artikel \u00a0 1 &#8211; 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